Non-Kenyan visitors intending to enter and remain in Kenya for less than 12 months are generally required to have the cover, subject to applicable exemptions.

The listed exemptions include Kenyan citizens, residents, East African citizens, refugees, stateless persons, diplomats, and transit passengers.

Yes. The Inbound Travel Health Insurance is a separate statutory requirement. You may retain your existing travel insurance as well.

Yes. Every traveller must have their own policy. Family and group policies are not available under the programme.

The premium is up to USD 44 per person. It includes the applicable statutory insurance levies and stamp duty, with no separate administration charges payable by the traveller.

The policy covers a period of up to 12 months and allows multiple entries during that period.

Cover begins only after the full premium has been paid and the policy has been issued. Travellers should purchase the insurance before travelling.

A full refund is available if the policy is cancelled before the start of travel. No refund is payable once a claim has been made. If a trip is postponed within the 12-month period, the cover dates may be amended.

Purchase the cover through the official electronic Travel Authorisation (eTA) process on the eCitizen portal. Use only official channels.

Yes. You can select from the approved and accredited insurers participating in the programme. The prescribed benefits, limits, and premium are the same across participating insurers.

You will receive electronic confirmation of insurance after payment. Keep it accessible throughout your visit. If you lose access to it, contact the claims administrator on +254 719 044 777 for assistance verifying your policy.

The maximum cumulative benefit is USD 50,000 per insured person, comprising:

• Medical expenses, including personal accident cover: USD 20,000
• Emergency medical transportation and evacuation: USD 25,000
• Repatriation of mortal remains: USD 5,000
• Treatment for mental illness: USD 1,000
• Prescribed medicines: USD 300

The limits apply per traveller and are not shared across a family or group.

Key exclusions include pre-existing medical conditions unless specifically accepted, elective or routine care, normal pregnancy and childbirth, vaccinations, medical check-ups, cosmetic procedures, and treatment after the policy expires. Other exclusions also apply; travellers should consult the policy wording for full details.

Treatment is available at accredited healthcare providers across all 47 counties in Kenya. Treatment at an accredited provider is cashless, subject to the policy terms, benefit limits, and authorisation process. Carry your passport and electronic proof of insurance.

Call the programme’s 24-hour assistance line at +254 719 044 777 for emergencies, evacuation, pre-authorisation, and general assistance.

You can also dial *202*15# from a local mobile line and select Find Hospital to locate an accredited facility.